Privacy Policy (PDPA)

Rende Global Wellness Pte. Ltd. (UEN 202626633D, “we”, “us”) respects and protects your personal data. This policy is made under Singapore's Personal Data Protection Act 2012 (PDPA) and explains how we collect, use, disclose and protect the personal data you provide when using this website, our online store and our wellness services.

1. Personal data we collect

• Identity and contact data: name, email address, mobile number, delivery address, company name and UEN (wholesale customers).
• Transaction data: order contents, payment method and payment status (card numbers are handled by our payment provider; we never store full card details).
• Account data: login email, encrypted password, account type and approval status.
• Booking data: the service, date and time slot you request and any notes you choose to leave.
• Technical data: browser type, access times, pages viewed and cookies (see section 7).

2. Purposes

• Processing and delivering your orders, and handling returns and after-sales support.
• Creating and managing your account and reviewing wholesale applications.
• Arranging wellness-service bookings and confirming appointment times.
• Responding to enquiries, complaints and feedback.
• Sending product news and offers where you have consented (you may unsubscribe at any time using the link at the bottom of our emails, or by emailing support@rendeglobal.com).
• Meeting legal obligations, including accounting, tax and consumer-protection requirements.

3. Consent

By submitting a form, creating an account or placing an order you consent to our collection, use and disclosure of your personal data as described here. You may withdraw consent at any time using the contact details in section 8; we may then be unable to continue providing the related services.

4. Disclosure to third parties

We disclose personal data only to the extent necessary for the purposes above, to the following categories of recipients, and require them to protect it to a comparable standard:

• Payment providers (such as Fiuu and Stripe) for PayNow and card payments.
• Logistics and delivery partners.
• Hosting, database, file-storage and email-delivery providers (such as Vercel, Neon and ZeptoMail).
• Legal, regulatory or law-enforcement authorities where required by law.

5. Transfers outside Singapore

Some providers operate servers outside Singapore. In line with the PDPA we ensure recipients protect personal data to a standard comparable to Singapore law.

6. Retention and security

We keep personal data only as long as needed for the purposes collected, then securely delete or anonymise it. Transaction records are retained for at least five years as required by accounting and tax law.

We use reasonable technical and organisational safeguards, including encrypted transmission, access controls and hashed password storage.

7. Cookies

This website uses essential cookies to keep you signed in and to remember your cart. You can manage cookies in your browser settings, though some features may stop working if they are disabled.

8. Access, correction and contact

You may request access to or correction of the personal data we hold about you, or withdraw consent, by contacting our Data Protection Officer at support@rendeglobal.com. We will respond within a reasonable time.

Updates to this policy will be posted on this page with a new effective date.