Returns & Refund Policy

Thank you for shopping with us. As many of our products are foods and personal-care items, Rende Global Wellness Pte. Ltd. applies the following return rules.

1. Eligible returns

• Items that arrive damaged, incorrect, missing or close to expiry — contact us within 7 days of delivery.
• Unopened wearable products in their original packaging may be returned or exchanged within 7 days of delivery.
• Once confirmed, we will arrange an exchange or refund and cover the return shipping cost.

2. Items that cannot be returned

• Opened or used foods, herbal pastes, tea bags, foot-soak powders and patches.
• Returns based on personal taste, scent or how a product feels in use.
• Items outside the 7-day return window.
• Wholesale orders, which follow the terms of the wholesale agreement.

3. How to request a return

Email support@rendeglobal.com or message us on WhatsApp (+65 8802 7970) with your order number, photos of the product and a short description. We will reply with a resolution within 2 working days.

4. Refund method and timing

Refunds go back to the PayNow account or card used for payment. PayNow refunds usually arrive within 3 working days of confirmation; card refunds depend on the issuing bank and typically take 5–10 working days.

All refunds are issued from Rende Global Wellness Pte. Ltd.'s corporate account.

5. Cancellations

Orders can be cancelled for a full refund before they are dispatched. Dispatched orders follow the return process above.